Arlanda Express was Sweden's most punctual train operator in 2011, as shown in new statistics published by the Swedish Transport Administration. This is the tenth consecutive year that the company has been top of the list. Arlanda Express also has the most satisfied customers of passenger transport companies in Greater Stockholm.
Arlanda Express even offers its customers a travel time guarantee: if, for whatever reason, a train is more than two minutes late, they will receive a new ticket on request.
“We strive to achieve top quality in everything we do and punctuality is part of that ambition,” says Per Thorstenson, CEO of Arlanda Express. “Our customers must be able to rely on the train departing and arriving as timetabled.”
Most satisfied customers in the travel industry
The annual market survey by the company ISI Wissing shows that Arlanda Express is also the most highly rated passenger transport company in Greater Stockholm.
In the survey, residents of Stockholm gave their general opinion of each transport company on a scale of 1–5, where 1 is very poor and 5 is very good. The rankings are based on a valuation index.
|
Ranking in 2011
|
Company
|
Ranking in 2010
|
|
1
|
Arlanda Express
|
1
|
|
2
|
SAS
|
2
|
|
3
|
Taxi Stockholm
|
3
|
|
4
|
Flygbussarna
|
4
|
|
5
|
Norwegian
|
9
|
|
6
|
Malmö Aviation
|
5
|
|
7
|
Taxi 020
|
7
|
|
8
|
Taxi Kurir
|
10
|
|
9
|
Destination Gotland
|
6
|
|
10
|
Swebus
|
11
|
|
11
|
Skyways
|
12
|
|
12
|
Ybuss
|
14
|
|
13
|
GoByBus
|
18
|
|
14
|
Sverigeflyg
|
17
|
|
15
|
Tågkompaniet
|
16
|
|
16
|
SJ
|
12
|
|
17
|
Veolia Transport
|
15
|
|
18
|
SL
|
8
|
Source: ISI Wissing
For further information please contact:
Per Thorstenson, CEO of Arlanda Express
Tel: +46 8 588 890 20, Mobile: +46 73 688 90 20
E-mail: per.thorstenson@atrain.se