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Those of us who work on the Arlanda Express want to give you an experience, not just a 20-minute ride between Stockholm City and Arlanda Airport. From when you're first planning your journey until you're home again, we want to meet and exceed your expectations.
Your opinions are important to us. Please e-mail us at info@atrain.se and let us know what you think!
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Photo: Tim Jansson
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About 180 persons work at Arlanda Express, of which about 40 are at the head office. We have approximately 55 drivers and 85 onboard train attendants.
We're specialists at providing service. The train attendants begin their employment at Arlanda Express with five weeks of training.
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Photo: Jens Berggren
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As a train attendant, it's not enough only to know all the valid tickets. During the training period, we also learn to save lives and to extinguish fire. Safety is very important to us, both along the railway tracks and onboard the trains.
Service is our word of honour, we must be able to handle many different situations onboard the train and our goal is to give our passengers more than a journey, we aim to make it a treat.
Our personnel can do much more than just answer questions about when the next train departs and what the tickets cost. If your uncertain about which terminal your airline departs from, we can give you the answer. By the time you've noticed that you've lost your mobile phone, we've probably already found it. We can also give you tips on the best restaurants, the best activities for children and the best shopping.
Because we all live in the Stockholm area, we naturally have good local knowledge.
Everything we do is based on our core values:
Profiency - Respect - Responsibility - Trust - Satisfaction
Don't forget that the train attendants are there for you - why don't you challenge us the next time you travel?
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DID YOU KNOW:
- That we speak/understand a total of 15 languages?
- There are 47,7% women and 52,3% men working at Arlanda Express?
- Our oldest colleague is 70?
- Each month, we return about 50 things that have been left behind?
- We work around the clock? When the trains stop for the night, we refill the stacks of magazines, change the advertising, etc.
- Our youngest driver ever is a young woman of just 21?
- We have a surprise patrol that turns up now and then with complimentary buns, coffee or something else equally enjoyable?
- We have seven train sets?
- The trains roll a total of 6 800 km each weekday, and 6 100 km each Saturday and Sunday?
- Each train set runs 28 000 km each month?
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