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To the minute
Your time is valuable, and we realise this on the Arlanda Express. We consequently put the greatest emphasis on being punctual. Sometimes our drivers are actually forced to close the doors even though passegers are on the way to a train - simply to ensure that the train leaves the platform at the appointed time. That's how punctual we are. So please board the train in ample time before departure.
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Photo: Tim Jansson |
By the way, did you know that you could get the timetable directly to your cell phone? Just go to m.arlandaexpress.com.
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Traveltime guarantee
In the unlikely event that an Arlanda Express train should be more than two minutes late, regardless the reason, you can receive a new ticket according to our traveltime guarantee. It doesn't matter whether the delay was caused by us or someone else. Just fill in a simple form available onboard the train and either return it to one of our staff or fill in the form here >>
The Traveltime guarantee only applies when you are travelling on full price ticket/travelcard.
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Be sure to append the original ticket, the booking number for e-tickets or the travelcard number. Send your claim (postage paid) to:
A-Train AB/Arlanda Express
Svarspost 111 941 900
SE-110 01 Stockholm
Sweden
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PUNCTUALITY FOR RECENT MONTHS
(percentage of trains arriving on time or max. 5 min delayed)