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Children, 8-17 yrs
Youth, 18-25 yrs

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Refunds & Claims

Has your train been delayed? Then you may make a claim for a new journey or compensation.
Fill in one of the forms below and we will get back to you as soon as possible.

Select one of the following options:
5 minutes travel time guarantee
Delay at least 20 minutes
What kind of ticket did you travel with?
E-ticket bought on
Arlanda Express app
Travelcard/12-month pass
Booked through travel agency
Paper ticket
Fill in the fields below and click Send
I travelled from
Name on the ticket or booking number
Card number
First name
Postal code
E-mailE-mail address registered in the app
Telephone number
Please tell us what happened, this will speed up the process.
Attach picture of ticket
Compensation - A-Train AB's travel conditions

If your claim is not regarding travel time you may send an email to

Your claim may not be older than 90 days. Arlanda Express travel conditions


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