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Refunds & Claims

Has your train been delayed? Then you may make a claim for a new journey or compensation.
Fill in one of the forms below and we will get back to you as soon as possible.

Select one of the following options:
5 minutes travel time guarantee
Delay at least 20 minutes
What kind of ticket did you travel with?
E-ticket bought on arlandaexpress.com
Arlanda Express app
Travelcard/12-month pass
Booked through travel agency
Paper ticket
Fill in the fields below and click Send
I travelled from
Date
Departure
Name on the ticket or booking number
Card number
First name
Surname
Address
Postal code
City
E-mailE-mail address registered in the app
Telephone number
Please tell us what happened, this will speed up the process.
Attach picture of crossed ticket
Compensation - A-Train AB's travel conditions

If your claim is not regarding travel time you may send an email to claims@atrain.se

Your claim may not be older than 90 days. Arlanda Express travel conditions

 

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