Book journey

X


GENERAL
:

  • You can book your journey up to one hour prior to departure and pay with your credit card.
  • Booking is possible a maximum of one year in advance.
  • The ticket is valid for one journey the entire chosen date and in any direction. 
  • The card or SMS will be your ticket and shall be presented to the Arlanda Express train attendant when you travel. You can also choose to book the ticket on a card other than the one used for payment. 
  • You must be able to present valid identification to verify your entitlement to youth/pensioner discounts.
  • A receipt will be sent to your e-mail address.
  • Paper confirmation, booking numbers, receipts, etc., are not valid as tickets.

REBOOKING:

VALIDITY PERIOD:
The ticket is valid for one journey the entire chosen date and in any direction. You can rebook your journey, on condition that the journey has not been utilized.

REIMBURSEMENT:
Journeys that are booked on www.arlandaexpress.com are non-refundable.

  • It is neccessary to register as a user since the journeys are reebookable, and you reebook via logging in to your account.
  • You must be logged on with your e-mail address and password to be able to rebook the journeys that you have not utilized. 
  • You can rebook up until the day prior to your booked journey.
  • If you wish to rebook a future journey for today, you must rebook at the latest one hour prior to boarding.
  • A booking that comprises the campaign “2 for 280, 3 for 380 and 4 for 480 SEK” or Weekend Return Ticket" cannot be rebooked. 
  • A utilized journey cannot be rebooked. A journey is utilized when the travel date has passed, regardless of whether or not you completed the journey.
      

 

X
BOOK ONLINE 
 
When you book your journey online you don't have to keep track of your paper ticket or receipt. You will simply be travelling on your credit card or SMS-ticket (please notice that SMS-tickets is only available for european mobile numbers), which you present to our train attendant on board when you travel. The ticket is valid for one journey the entire chosen date and in any direction. The tickets you book online are not reimburseable.
 
The first time you book tickets online you will be asked in the payment page to state your e-mail address and a password. Otherwise you can't rebook your journeys. The next time you visit, you simply login with your e-mail address and password.  

When you are logged in, your details are prefilled on the payment page (except for the credit card number), which further simplifies your purchase. You can also see your rebookable journeys. If you want to see all booked journeys (rebookable and non-rebookable), just go to your Order history. It's also very easy to print receipts for your journeys. 

How to book online:

It is simple to book and purchase tickets online. We will guide you step by step. You can read a brief description of how it is done below:

Step 1. (Start page)
State the number of passengers and type of ticket (single or return).

Step 2
Enter the dates of your journey and possible return. The ticket is valid all day, from first to last departure, even departs after midnight. 

Step 3
Choose among the ticket alternatives we have on offer.
 
 
Step 4
State the names of all paying passengers. 

The names of accompanying children, 0 – 17 years, are not necessary, but it is important that they are included in your booking.
If you are travelling o
“2 for 280, 3 for 380 and 4 for 480 SEK - discount tickets, only one name is to be stated. 

Step 5
Fill in personal and card information and choose if you want to register the journey on another card or receive it as a SMS (only available for european mobile numbers). Do not forget to accept our travel conditions. If you book for the first time, you will be asked to state a password, with which you later on use to log in to the online booking.
 

 
Security
We accept most credit cards. Payment is completely secure and occurs via VeriSigns 128 bits SSL encryption.
VeriSign is the first choice among suppliers of SSL certificates for the 40 largest banks in the world. They have confidence in VeriSign due to its encryption technology and rigorous practice for authenticating companies.

Read more about Verisign >>
 
If you have problems with booking and purchasing your tickets, you may need to change the computer’s security settings. 

Click here for helpful tips>> 
 

 
Do you have questions about your booking? 
Contact Customer Service at: +46 771 720 200. Personal service: Mondays – Fridays 8:00 a.m. – 6:00 p.mAutomatic service at other times.
 
You can also send e-mails to info@atrain.se. We will try our best to reply to your e-mail not later than the following working day.

 
 

 

 

X

HOW TO BOOK THE CAMPAIGN TICKET: 2 FOR SEK 280, 3 FOR 380 AND 4 FOR 480 SEK

2 for 280, 3 for 380 and 4 for 480". If you are travelling two, three or four adults together, single journey, applies Thu-Sunday. (All children 0-17 yrs travel for free).

You can buy the discount tickets here at the website. The ticket is not available as a specific ticket category, but when you book two, three or four adult tickets for the periods when the discount applies, this ticket option will appear automatically in step 3.

Then you can choose either full price tickets (reebookable) - or the discount ticket (non rebookable).

HOW TO BOOK WEEKEND RETURN TICKET

Thursday or Friday in combination with Saturday or Sunday (same weekend), one adult travels on a return ticket for only SEK 325. All children 0-17 yrs travel for free.

You can only buy the ticket here at the website. The ticket is not available as a specific ticket category, but when you book a return ticket according to the terms above this ticket option will appear automatically in step 3. Then you can choose a Weekend Return ticket SEK 325 (non rebookable) – or a full price ticket (rebookable) for SEK 490.

Questions?
If you have any questions, don't hesitate to contact our customer service centre at +46 771 720 200, or send an e-mail at arlandaexpress(a)atrain.se. 

Adult
Pensioner
Children, 0-17 yrs
Youth, 18-25 yrs
Step 1 of 5

Press releases

50 million passengers for Arlandabanan

2013-06-25 13:25:00

Arlandabanan has reached yet another milestone, with 50 million passengers having travelled on the Arlanda Express or with other train companies operating on the line since it opened in 1999. It is estimated that during 2013 more than five million passengers will take the train to and from Arlanda Airport.

Arlandabanan is the 20 km-long double-track railway that links Arlanda Airport with the rest of the rail network. Arlandabanan was Sweden's first major infrastructure project in over 100 years and was largely financed by private capital. A number of big international banks put up loans, with future receipts from the sale of tickets serving as the only guarantee.

Construction of Arlandabanan began in 1995, and the line opened to traffic on 24 November 1999. The construction work was completed on time and on budget. Arlandabanan only carries passenger traffic and both regional and long-distance trains stop at Arlanda Airport. In December 2012, two public transport networks, SL and UL, introduced commuter train services between Älvsjö and Uppsala, operating via Arlanda Airport. One of the aims is to improve public transport services to Arlanda Airport, enabling the airport to better manage growing passenger numbers in line with applicable environmental requirements.

"Arlandabanan has had a major impact, not just in Stockholm but throughout Sweden, having contributed to the development of trade and industry, as well as raising Sweden's profile as an international role model in terms of tackling greenhouse gas emissions. Arlandabanan's importance is constantly growing, as reflected in the continued rapid growth of both the Mälardal region and Arlanda Airport," says Karin Starrin, Chairman of the Board at Arlandabanan Infrastructure.

Passenger numbers have gradually increased, with Arlandabanan carrying a total of 4.6 million passengers in 2012. Of these, 3.3 million travelled with Arlanda Express, while the remaining 1.3 million travelled on services operated by other train companies.

"Arlanda Express was the first train operator to introduce services on Arlandabanan, but Arlandabanan is so much more than Arlanda Express. The fact that over the past 14 years 50 million travellers have opted to take the train rather than the E4 motorway shows that we, as train operators, cooperate well together and offer our passengers a first-class service," says Per Thorstenson, CEO of Arlanda Express.

For additional information, please contact:
Per Thorstenson, CEO, Arlanda Express
Tel.: +46 (0)8-588 890 20, Mobile: +46 (0)73-688 90 20
E-mail: per.thorstenson@atrain.se 

About Arlanda Express
Arlanda Express is the express train that operates between Stockholm's Central Station and Arlanda Airport. The trains depart six times every hour at peak times and once every 15 minutes at other times. The journey takes no more than 20 minutes. Arlanda Express has been awarded the Swedish Society for Nature Conservation's eco-label "Good Environmental Choice". Arlanda Express has approximately 180 employees. The service began operating in 1999 and in 2012 3.3 million passengers travelled with Arlanda Express. For images and more information, please visit: www.arlandaexpress.com

About Arlandabanan Infrastructure
Arlandabanan Infrastructure AB (AIAB) owns Arlandabanan and is responsible for the Swedish State's rights and obligations concerning Arlandabanan. The company is owned by the State. For more information, please visit www.arlandabanan.se

Share: Facebook Twitter