Arlanda Express provides the best service of all companies offering land-based transport. This is the fifth consecutive year that Arlanda Express has claimed the top spot in ServiceScore’s nationwide survey among Swedish customers and consumers.
ServiceScore® measures how Swedish consumers perceive customer responsiveness and service among companies offering land-based transport.
“All companies can offer a high level of service for one or two years if they really put their minds to it. But maintaining a top level year after year requires commitment, which is something that most lack. Our personnel are quite simply outstanding,” says Per Thorstenson, CEO of Arlanda Express.
Arlanda Express has also won awards for its commitment in the area of diversity, and its staff speak 25 languages.
For further information, please contact:
Per Thorstenson, CEO Arlanda Express
Tel: +46 (0)8 588 890 20, Mobile: +46 (0)73 688 90 20
About Arlanda Express
Arlanda Express is the airport express train linking Stockholm’s Central Station and Stockholm Arlanda Airport. Trains depart six times an hour in peak-time traffic and every 15 minutes at other times. The journey takes no more than 20 minutes. Arlanda Express has been awarded the Swedish Society for Nature Conservation’s eco-label “Good Environmental Choice”. The service began in 1999 and 3.6 million passengers travelled with Arlanda Express in 2016.