Travel conditions & Booking regulations

Travel conditions

A summary of the travel conditions for Arlanda express passengers, checked-in baggage, etc. For Arlanda express and its passengers, the regulations of the Act on Carriage by Rail (Järnvägstrafiklagen (1985:192) and the General Conditions of A-Train AB Järnvägstrafik apply as binding transport agreement conditions.

Late departure – legal rights to compensation
If you intend to travel with Arlanda express, according to the Swedish Act on the rights of the Public Transportation Passengers (2015:952), you are entitled to compensation for other means of transport if the train you have planned to take is expected to be delayed by more than 20 minutes. For the maximum amount of compensation please see our complete travel terms and condition below.

Late arrival – legal rights to compensation
In the event of a 20 minutes delay or more, you are entitled to the following compensation under the Act on the rights of the Public Transportation Passengers (2015:952):

- In the event of a 20 min delay, we refund 50 percent of the ticket price
- In the event of a 40 min delay, we refund 75 percent of the ticket price
- In the event of a 60 min delay, we refund 100 percent of the ticket price

A complete version of Arlanda Express Travel Terms and Conditions (pdf)

Tickets / Passenger transport

  • You must always be able to present a valid ticket for your journey. If you are travelling on an electronic/paperless/text message ticket, you must be able to verify this by valid identification.

  • A receipt is not valid as a ticket. 

  • Lost tickets will not be replaced.

  • If a ticket is returned prior to the commencement of a journey, the train fare will be reimbursed. Not applicable for e-tickets purchased on arlandaexpress.com.

  • Arlanda express has the right to refuse to carry any person who appears to be under the influence of alcohol or disturbs the peace and any person who, through his/her actions, puts the safety of railway operations at risk. A person refused transportation has the right to be reimbursed for the fare he/she has paid.

  • Those entitled to a discount shall verify this when travelling.

Possible delays

If Arlanda express is responsible for delays or cancellation of trains, Arlanda express shall provide alternative transportation. If, after being carried by Arlanda express, you arrive at your destination more than 30 minutes delayed and miss your connection, Arlanda express will reimburse validated costs for your continued journey or agree with you in advance on how you shall end your journey. 

However, Arlanda express will not compensate for any business losses.

Information on how and when the traveller may make claims for compensation from Arlanda express is provided or supplied by all Arlanda express sales offices.

Booking regulations

  • Tickets must be purchased before you board the train. 

  • Tickets are valid for 90 days (exception for Travel Passes apply, see below).

  • Travel Passes are valid for 24 months from the date of purchase.

  • No Norwegian Reward points does not apply for purchases of Travel Passes.

  • Tickets can be used in either direction (from/to Arlanda) and on all departures during the validity period. 

  • Group tickets may only be used for passengers travelling together.

  • Valid ID must be presented on board the train to verify eligibility to travel on youth or pensioner tickets. 

  • Accompanying children under the age of 18 travel free of charge. 

  • Paper confirmation, booking number, receipts and so forth are not valid as
    tickets. 

  • A receipt will be e-mailed to you on completion of the purchase. 

  • You are travelling with Arlanda express, which is operated by A-Train AB,
    Corporate Registration Number 556500-3745; Postal address: Box 130, SE-101 22 Stockholm; Visiting address: Klarabergsviadukten 70, 5th floor, World Trade Center.

Reimbursement

  • Tickets are refundable until the last day of validity.

  • Activated return tickets are non-refundable. 

  • Please contact claims@atrain.se for reimbursement.

Payment

  • You may pay with either credit, debit cards or Swish. Adyen banking services manages all of our banking transactions. A-Train AB does not store any credit card numbers.

Processing of personal data

A-Train AB (“A-Train”, “we” or “us”) conducts business under the brand name “Arlanda Express”. It is important to us that we process your personal data responsibly and securely, in accordance with applicable laws. This privacy notice describes how we process your personal data and what rights you have in connection with it.

We process personal data about persons who:

  • are our customers (e.g. by purchasing a ticket via app or internet);

  • are contact persons/employees at a company that is a customer of ours or who collaborates with us;

  • travel with us (regardless of whether you have bought your ticket yourself or if someone else, such as your employer or a travel agency, has bought your ticket);

  • have a registered account with us;

  • otherwise come into contact with us, for example via our customer services; or

  • visit our premises, stations or stay nearby the track area.

You can read more about how we process your personal information in our Privacy Policy here.

You can also read about how we use cookies and what choices you can make in our Cookie Policy.


[1] The Personal Data Protection Act (1998:2004) and, after 25 May 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 as well as associated regulations and legislation.