Refunds & Claims

Refund

Have you accidentally purchased the wrong ticket?
We are here to help you. To facilitate, we ask you to verify that the following points match your situation before initiating a refund.

Your ticket is valid.
Your ticket is not an activated Travel Pass or Round trip ticket.

Claim

If you have experienced a delay and wish to make a complaint about your journey, please email the following details to claims@arlandaexpress.se and we will get back to you as soon as possible, our apply.

Did you travel to Stockholm or Arlanda?
On which date did you travel?
Which departure did you travel with?
Attach your order number or a picture of your ticket
Please keep all tickets and receipts regarding your claim until your case has been closed.

If you purchased your ticket with Resplus, please visit the Resplus web page.