Refunds & Claims

If you have experienced a delay and wish to make a complaint about your journey, please email the following details to and we will get back to you as soon as possible, our apply.
  • Did you travel to Stockholm or Arlanda?
  • On which date did you travel?
  • Which departure did you travel with?
  • Attach your order number or a picture of your ticket
  • Please keep all tickets and receipts regarding your claim until your case has been closed.

If you purchased your ticket with Resplus click here.