Help and support.
We’re here for you. Whether you need a hand from our onboard train hosts, have a question for customer service, lost an item, or need a refund, we’ve got you covered. Travel worry-free with Arlanda express, knowing that help is always close by.
Quick fixes for common concerns.
Lost something?
There is a good chance that our helpful staff has taken care of it for you.
Plans changed?
As long as your ticket is unused and valid you can get a full refund.
Need a delay refund?
If your train was delayed, view what applies to claim compensation.
Frequently asked questions.
- Can I use my Round Trip ticket on different days?
- Can I split my group ticket?
- Is the train accessible for passengers with reduced mobility?
- How do I get a receipt?
- Who may use the pensioner discount?
- Are there any luggage restrictions?
A seamless journey for everyone.
We want your trip to be easy and comfortable. Explore the services and facilities available to facilitate travel for passengers using wheelchairs, those requiring assistance, or those traveling with assistance dogs.
Customer service.
At Arlanda Express, we believe human connection elevates your journey. Our staff are available on board, on the platforms, and in our Lounge at Stockholm Central to ensure your comfort and safety. Whether you need travel directions or local tips, our dedicated team is here to help.