Here we have gathered some of the most common questions and answers about Arlanda express. If you have any other questions or need more information, please contact us. We are happy to help you!
You purchase your Travel Pass on our website. When you have completed the purchase, the Travel Pass is e-mailed to you as an Aztek code. You show the same code for all of your journeys – smooth and simple.
You can also access your Travel Pass by creating an account at arlandaexpress.se, where you can also see your current balance.
Yes, you can continue to travel as usual on your existing and activated travelcard. When you have used all of your journeys, we will refer you to our new product, the Travel Pass. All new travelcard sales will be suspended when the Travel Pass is launched.
We currently offer no physical version of the Travel Pass. The package of journeys is delivered to passengers in a digital format, and you can then either print the e-mail message or the attached PDF and use this as a physical ticket.
You can check your balance on our trains, at our ticket office at Stockholm Central Station or by e-mailing our customer service on email@example.com.
Travel Passes are sold in bundles of 12 or 24 journeys. When you have used all of the journeys in a bundle, you will be asked if you want to purchase new journeys. You will then receive a new Aztek code for your new journeys.
You can easily view your current Travel Pass balance by creating an account at arlandaexpress.se. When creating an account, you must use the e-mail address you gave when purchasing the Travel Pass.
If you do not wish to or are unable to create an account, please contact our customer service on firstname.lastname@example.org, to receive help with your balance request.
We have blocked access to our old website and hence to your previous account. If you want to easily keep track of your Travel Pass balance we recommend that you create a new account. It is quick and easy and requires just a few clicks.
If you have any questions about your old account, please contact our customer service on email@example.com.
We are digitalising our previous travelcard to offer passengers a smoother, simpler and more flexible product than previously. We have seen rising demand for digital tickets and have developed our Travel Pass solution and related services to meet the needs of our passengers.
We are not currently able to replace activated travelcards with a Travel Pass. If you have a travelcard, we recommend that you continue to use the travelcard until all of the journeys have been used. You are then welcome to purchase our new product, the Travel Pass.
Travel Passes are valid for 24 months from the date of purchase.
Travel Passes bought online are not personal and can be used by several passengers on the same journey, or shared between several people. The Travel Pass uses an Aztek code that the train attendant scans on each journey. Anyone with access to the code can use the journeys and it can conveniently be shared by e-mail.
Travel Passes bought in our app are linked to a customer-specific account and device, which makes them less flexible to share between passengers.
Please note that Travel Passes are sold in bundles of 12 or 24 journeys, and cannot be divided into smaller units. For example, if you are two people who wish to use the account you simply share the code.
Tickets are available from numerous sources. However, if you wish to buy tickets included in one of our campaigns, you must buy your tickets from our website or using our app or vending machines.
Remember, every paying passenger aged 26 and over may be accompanied by children, under 18, at no extra cost.
Try looking in your spam. If you still cannot find your ticket, you can contact our complaints department. Send an email to: firstname.lastname@example.org.
Of course. If you are a group travelling together we got 2 for SEK 379, 3 for SEK 479 and 4 for SEK 579.
Select if you are going to travel one way or return and then choose your travel date. Select the applicable ticket category for the voucher code. At checkout click the box Use discount code. Enter the code in the code field and then press Apply. The system will then remove the cost of the ticket.
No, only Arlanda express tickets are valid on our trains.
No, but we can recommend some of our discounted tickets. Read more about our tickets here.
Of course, if you are over 65 years old.
Or can present a certificate from either Försäkringskassan or Pensionsmyndigheten. Read more about our tickets here.
Yes, we do. You can bring children aged 0-17 for free when accompanied by a paying adult (aged 26 or above). However, any unaccompanied youth aged 8-25 will need to purchase a youth ticket
If you have bought a ticket on our web, you can easily add the ticket to your Wallet. In your iPhone, click on the icon at the bottom of the e-mail you receive from us when you purchased your ticket on the web and select "add". Then open your Wallet app on your iPhone to view it.
Go to Appstore or Google play. Our app is Arlanda express.
You are welcome to use the free WiFi we offer under the ArlandaExpress name.
You must have a debit or credit card, which can be used for online purchases, to buy a ticket using the app.
It is difficult to say why, it could be an issue with Appstore/Google play, insufficient memory left on the phone making it impossible to download more apps, no internet connection, or no WiFi. This could be resolved by restarting the phone.
Try waiting for a little while, it usually only takes a few seconds but sometimes it may take longer, which may depend on your service provider. It may also be that the notifications is turned off.
Both Swedish and international customers are often unaware that their cards could be blocked for use for online purchases. Check with your bank whether your card can be used for online purchases.
No, you only need a security code if you wish to save your debit/credit card in the app. But if you think you will use the app again, you will save time by having a security code as purchases will go much faster and more smoothly.
You can choose to skip this field. Some customers want to have several cards saved in the app, for example, one for private travel and another for business travel.
Tickets are valid for a period of 90 days from the purchase date.
No, the app can only be used on one device.
No, the telephone must accompany the person travelling.
Since the journey only takes 18 minutes, our train attendants cannot wait for you to complete your purchase when on the train.
You have one hour in which to travel once the ticket has been activated.
Please contact our customer service for assistance. Send an email to: email@example.com.
Yes, ensure you have the latest updates to the app and the phone’s operating system to make sure the app works optimally. The app and the phone’s operating system will not always work together if one of them has an older version.
We recommend that you download the app, buy the ticket and activate it prior to boarding the train. If you do not manage to do this on board, you will have to purchase a standard ticket.
Don’t worry, it is easy to obtain a copy of the receipt using the following instructions.
Through the My Page tab the receipt can be resent. Click on Transactions and the transaction for which you would like a receipt. Then select Send as e-mail.
The train runs between Stockholm and Arlanda Airport. At Arlanda, the train stops first at Arlanda South (terminals 2, 3 and 4), the second and final stop is at Arlanda North (Terminal 5).
Yes, probably the best travel-time guarantee in Sweden. For the complete terms and conditions for our travel-time guarantee read more here.
If you should be so unfortunate as to suffer a delay, please contact our Refunds & Claims department at: firstname.lastname@example.org.
If you have forgotten something, it is highly likely that one of our service-minded train attendants will have taken care of it for you. Please contact Customer Service for assistance. Send an email to: email@example.com.
Please contact Customer Service for assistance. Send an email to: firstname.lastname@example.org.
No, we do not have a fee for passing to and from our trains and the airport terminals at Arlanda Airport.
Of course your furry little friend is welcome. If you are travelling with a dog or other small pet, these can be kept in a cage or carrier in accordance with your airline’s rules and regulations. When bringing an animal with you on your travels, we would request that you sit in the middle carriages, which are marked with an animals permitted decal to ensure that allergy sufferers are not disturbed. These rules do not apply for guide dogs, which are naturally permitted in all carriages.
Mon - Sun 6:00 a.m. – 8:00 p.m.
The entrances from Vasaplan/Östra Järnvägsgatan 15 and Kungsbron 1 are always open when our trains are running.
Your ticket are rebookable and refundable during the validity period. Send an email to: email@example.com.
Yes, you can buy a ticket on the train. Please note that we have a boarding fee of SEK 100. We are cash-free on board our trains.