Help and support.
We’re here for you. Whether you need a hand from our onboard train hosts, have a question for customer service, lost an item, or need a refund, we’ve got you covered. Travel worry-free with Arlanda express, knowing that help is always close by.
Frequently asked questions.
- Can I use my Round Trip ticket on different days?
- Can I split my group ticket?
- Is the train accessible for passengers with reduced mobility?
- How do I get a receipt?
- Who may use the pensioner discount?
- Are there any luggage restrictions?
Customer service.
At Arlanda Express, we believe human connection elevates your journey. Our staff are available on board, on the platforms, and in our Lounge at Stockholm Central to ensure your comfort and safety. Whether you need travel directions or local tips, our dedicated team is here to help.