Travel guarantee.
Travel can be unpredictable, but we’re here to keep your plans on track. Whether you’re catching a flight or heading home, our focus is on making your journey smooth, simple, and stress-free.
Our promise to you:
1
Alternative travel included
If there is an extended stop in traffic, we provide a dedicated traffic service between Stockholm Central and the airport at no extra cost—it’s all part of your ticket.
2
Compensation for delays
If the train has left the station and you experience a delay en route causing your journey to take more than 50 minutes, we will compensate you for any reasonable rebooking costs of the next leg of your journey.
3
Support when you need it
Our staff are always available on platforms and trains to assist you and ensure your comfort and safety.
4
We will get back to you as soon as possible.
Our team will review your claim carefully and make sure you receive a quick response.